Frequently Asked Questions
Everything you need to know about outfitting your culinary space.
What is the standard shipping timeframe for large kitchen equipment?
Standard shipping for small appliances takes 3-5 business days, while oversized commercial-grade equipment typically arrives within 7-14 business days via freight delivery.
Do you offer professional installation services?
Yes, we partner with certified technicians nationwide to offer professional installation for ranges, dishwashers, and built-in refrigeration at an additional cost.
What is your return policy for home culinary tools?
We offer a 30-day return policy for unused items in their original packaging. Please note that a restocking fee may apply to large appliances that have been uncrated.
Does Phoenix Food Equipment offer a warranty on products?
All our products come with a minimum one-year manufacturer's warranty. We also offer extended protection plans for high-value equipment at the time of purchase.
Can I track my freight shipment in real-time?
Once your order leaves our warehouse, you will receive a tracking number and a link to the carrier's portal to monitor your delivery progress and schedule a drop-off window.
Do you provide bulk discounts for restaurant startups or home renovations?
Absolutely. For orders exceeding $5,000 or multiple-unit purchases, please contact our sales team directly for a custom quote and volume pricing.